Privacy Policy

Last Updated: January 2026

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by sn777 through our website, mobile applications, and related gaming services. It governs the processing of personal data for all users who access our platform from Indonesia or any other jurisdiction where our services are available. We process your personal information in accordance with international data protection standards and applicable privacy regulations.

sn777 operates as a data controller, which means we determine the purposes and means of processing your personal information. We take this responsibility seriously and have implemented comprehensive technical and organizational measures to ensure your data remains secure at all times.

2. Information We Collect

2.1 Personal Identification Information

When you register an account with sn777, we collect the following personal identification information:

• Full Legal Name: Your complete name as it appears on your Indonesian National ID card (KTP)
• Date of Birth: To verify you meet the minimum age requirement of 21 years
• Residential Address: Your current physical address in Indonesia including city, province, and postal code
• Email Address: For account verification, communications, and important notifications
• Phone Number: For account security, two-factor authentication, and customer support
• Identity Documents: Clear photographs of your KTP (Indonesian National ID card) and selfie verification holding your KTP for KYC compliance
• Bank Account Details: Bank account number and name for BCA, BRI, BNI, Mandiri, or other Indonesian banking institutions for deposits and withdrawals
• E-Wallet Information: Account details for OVO, DANA, GoPay, ShopeePay, or LinkAja when used for transactions

2.2 Financial Transaction Information

To process your deposits, withdrawals, and maintain accurate financial records, we collect and store information related to all financial transactions including deposit amounts, withdrawal requests, payment methods used, transaction dates and times, transaction reference numbers, and your complete gaming transaction history. This information is essential for regulatory compliance, fraud prevention, and ensuring accurate account reconciliation.

2.3 Gaming Activity Information

We automatically collect detailed information about your gaming activity to provide you with a personalized experience, detect potential problem gambling patterns, and comply with regulatory requirements. This includes:

• Games played including slots, live casino, sports betting, togel (numbers lottery), and sabung ayam (cockfighting)
• Bet amounts, stakes, and wagering patterns
• Wins, losses, and net gaming position
• Bonus activation, wagering progress, and redemption history
• Session duration, frequency, and time of day patterns
• Responsible gaming tool usage including deposit limits and self-exclusion settings

2.4 Technical and Device Information

When you access sn777, we automatically collect technical information about your device and connection:

• IP address and geographic location (city and region level, not precise GPS coordinates)
• Device type, model, operating system, and browser information
• Screen resolution and device identifiers
• Pages visited, clickstream data, and navigation patterns
• Time zone setting (typically WIB for Indonesian users)
• Cookies and similar tracking technologies as detailed in our Cookie Policy

2.5 Communication Records

We retain records of all communications between you and sn777 including live chat transcripts, email correspondence, WhatsApp messages, phone call recordings (where permitted by law and with your consent), and customer support tickets. These records help us improve service quality, resolve disputes, and ensure compliance with regulatory requirements.

3. How We Use Your Information

sn777 uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your user account
• Verifying your identity and age to comply with 21+ age restrictions
• Processing deposits, withdrawals, and managing your account balance
• Providing access to casino games, sports betting markets, and platform features
• Delivering customer support and responding to your inquiries
• Sending important account notifications, security alerts, and service updates

3.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Detecting and preventing fraud, money laundering, and unauthorized transactions
• Responding to legal requests from law enforcement or regulatory authorities
• Maintaining accurate records for audit and regulatory reporting purposes
• Enforcing our Terms & Conditions and preventing prohibited activities

3.3 Responsible Gaming and Player Protection

• Monitoring gaming patterns to identify potential problem gambling behavior
• Enforcing deposit limits, loss limits, and session time restrictions
• Providing access to self-exclusion and cooling-off period tools
• Contacting players who may benefit from responsible gaming resources
• Ensuring compliance with responsible gaming best practices

3.4 Marketing and Promotional Communications

With your explicit consent, we may use your contact information to send promotional offers, bonus announcements, tournament invitations, and personalized marketing communications via email, SMS, or push notifications. You can opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email or adjusting your account preferences.

3.5 Platform Improvement and Analytics

We analyze aggregated and anonymized data to understand user behavior, improve game selection, optimize platform performance, enhance user experience, and develop new features. This data analysis helps us make informed business decisions while protecting individual privacy.

4. Data Security and Protection

sn777 implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

4.1 Technical Security Measures

• SSL Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL encryption, the same standard used by major financial institutions worldwide
• Secure Data Storage: Personal information is stored on encrypted servers located in secure data centers with 24/7 monitoring and access controls
• Firewall Protection: Multi-layer firewall systems protect our infrastructure from external attacks and unauthorized access attempts
• Regular Security Audits: Independent security experts conduct regular penetration testing and vulnerability assessments
• Password Protection: User passwords are hashed using strong cryptographic algorithms and never stored in plain text

4.2 Organizational Security Measures

• Access to personal data is restricted to authorized employees who require it for legitimate business purposes
• All staff members undergo regular data protection and security training
• Strict confidentiality agreements are enforced for all employees and contractors
• We maintain detailed audit logs of all access to sensitive personal information
• Incident response procedures are in place to address potential data breaches promptly

5. Data Retention

sn777 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations. Specific retention periods include:

• Account Information: Retained for the duration of your active account plus 7 years after account closure for regulatory compliance
• Transaction Records: Retained for a minimum of 7 years to comply with financial record-keeping requirements
• Gaming History: Retained for 7 years for dispute resolution and regulatory audit purposes
• Communication Records: Retained for 3 years for customer service quality and dispute resolution
• Marketing Consent: Retained until you withdraw consent or 2 years of inactivity

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data destruction policies.

6. Data Sharing and Third-Party Disclosure

sn777 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with the following categories of recipients when necessary:

6.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our platform, processing payments, providing customer support, and conducting business operations. These providers include payment processors for BCA, BRI, BNI, Mandiri, and e-wallet transactions, game providers supplying casino and slot games, identity verification services for KYC compliance, cloud hosting and data storage providers, customer support platforms, and marketing and analytics services. All third-party service providers are contractually obligated to protect your data and may only use it for the specific purposes we authorize.

6.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement, regulatory bodies, or government authorities when required by law, in response to valid legal requests such as court orders or subpoenas, to protect the rights, property, or safety of sn777, our users, or the public, or to detect, prevent, or address fraud, security issues, or technical problems.

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and any choices you may have regarding your information.

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of all personal information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete personal information
• Right to Erasure: You can request deletion of your personal information, subject to legal retention requirements
• Right to Restriction: You can request that we limit the processing of your personal information in certain circumstances
• Right to Data Portability: You can request a copy of your personal information in a structured, machine-readable format
• Right to Object: You can object to processing of your personal information for marketing purposes or based on legitimate interests
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time

To exercise any of these rights, please contact our Data Protection Officer at the email address provided in Section 10 of this Privacy Policy. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

sn777 uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits. You can control cookie settings through your browser preferences, though disabling cookies may limit your ability to use certain platform features.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Indonesia where our service providers and data centers are located. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses, adequacy decisions, or other legally approved transfer mechanisms.

10. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Subject Line: Privacy Inquiry - [Your Account Username]
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours

11. Changes to This Privacy Policy

sn777 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you via email to your registered email address and display a prominent notice on our platform. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of sn777 services after such modifications constitutes your acceptance of the updated Privacy Policy.

What Personal Data We Collect - Quick Reference

Data Category	Specific Information	Purpose
Identity	Name, date of birth, KTP number, selfie verification	Age verification, account security, KYC compliance
Contact	Email address, phone number, residential address	Communication, account notifications, support
Financial	Bank account details, e-wallet information, transaction history	Processing deposits and withdrawals, financial records
Gaming Activity	Bets placed, games played, wins/losses, session duration	Service delivery, responsible gaming monitoring, analytics
Technical	IP address, device type, browser, cookies	Platform optimization, security, fraud prevention
Communications	Chat transcripts, emails, support tickets	Customer service quality, dispute resolution